eServices IT Managed Services
We’ve got this…
We focus very strongly on the strategic influence of IT within business, and managing the risks that go hand in hand with changing technology.
eServices, in a nutshell…
Proactive Technology Management
Security Patch Management for Microsoft Updates
Centrally managed Antivirus Software for PCs/Servers
Spam Filtering for all your email domains
Managed Hardware Firewall and Web Content Filtering to protect your network
Weekly Desktop Optimisation (Defrag, Temp Clean, Adobe/Flash etc. updates)
Backup & Disaster Recovery Hardware and software for Servers
Monthly Verification Test of backup files
Annual Full Recovery test of main server
Monthly Site Visit to attend to physical Incidents
Continuous auditing against best practice to achieve predictability
Complete and update Documentation
Monthly Backup Test and annual Full Disaster Recovery testing.
Reactive Support Services
Business Hours Helpdesk aiming to resolve issues on the very first contact, for all your staff.
Unlimited Remote Helpdesk Support for all staff
Supplier Management of software and technology vendors (we’ll deal with your printer people, phone people etc. on your behalf)
Quarterly Business Review with an Evologic Client IT Manager
Development and monitoring of a 3 year Technology Roadmap document
Best Practice audits and recommendations on new technologies that benefit the organisation.
Monthly Executive Summary – Antivirus status, patch status, server disk space etc. Customised to your reporting requirements.
Service Status Report – Average resolution time, User statistics (who’s having the most issues), Device statistics (which software package is slowing you down) etc.
Monthly Backup Test results and Annual DR Test results
Monthly Best Practice Audit – we have about a dozen Best Practices that we audit against over the course of a year
Quarterly Technology Summary – Audit results and recommendations against the Technology Roadmap
Technology Roadmap – Strategic document we produce with you that puts your IT plan next to your Strategic Plan etc. Reviewed at Quarterly Meetings with Technology Consultant.
Where you can employ 1 staff member, we can deploy many, as required, experienced, trained and managed. We assume the basic operational risks of your network (Firewall, Virus/Malware/Spam, Backup/Disaster Recovery),provide a responsive Helpdesk to get staff back to work when needed, administer and manage things toward best practice, and help steer your use of technology with strategic I.T Management, to help you grow.
From $91/month per seat, you have the entire resources of Evologic at your disposal.